Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

To manage and facilitate the efficient undertaking of Castore’s logistics operations and carriage activities in the UK for e-Commerce, Retail, Wholesale & Gift of Kit, these consist of:

• A network of carriers managed directly by Castore or through a service provider

• The multichannel distribution centre located in Knowsley

This role is predominantly based at our Knowsley DC but also requires occasional travel to Castore's HQ in Manchester

This role is on a fixed-term contract of up-to 12-months

Responsibilities

· Manage overseeing all activities at our distribution centre

· Oversee all delivery interactions for all customer channels within the UK

· Oversee all customer communications around fulfilment of our responsibilities.

· Measure and drive performance in our activities to improve customer satisfaction and efficiency

· Foster and promote links between the different 3rd parties, logistics teams and head office functions

· Ensure that operational & tactical and planning for site activities and carrier services is being undertaken

· Ensure that relationships and contractual obligations are being met by all parties within your remit

· Support and/or project manage the further development of the UK site (automation and software)

· Fulfilment activities have been regularly communicated to internal and external customers & stakeholders, any issues have been effectively reported and solved

· Reports on delivery activity have been created and maintained

· Projects (systems, handling solutions, …) have been supported in analysis, solution development and implementation

· Continuous improvement is driven with a goal to increase operational excellence with reduced costs

· Ways in which to streamline and improve working processes have been recommended

· The necessary level of operational & tactical capacity with all 3PL business partners in the UK delivering efficient and cost effective solutions has been provided

Skills and Experience

General Skills:

· Excellent communication skills together with the ability to negotiate and influence parties both within and outside of the business at all levels

· Commercially astute in order to drive appropriate decision making

· Analytical mind set

· Able to manage and prioritise own workload effectively especially in a time critical environment

· Ability to work effectively in an autonomous environment

· Ability to work under pressure and prioritise workload

· Ability to work in silo or part of a team

Operating Skills:

· An in-depth understanding of logistics KPIs/SLAs and the ability to ensure that suppliers are hitting targets

· Understanding of the B2C and B2B carrier market

· Excellent knowledge of the carriage sector of eCommerce, parcel and pallet distribution

· Knowledge of the logistics warehousing sector and previous experience of dealing with third party contractors

· WMS system knowledge required

Experience required:

· Minimum 5yrs working within an logistics environment

· Minimum 2yrs management experience

· Retail sector, wholesale and eCommerce experience

· Particularly sports/fashion retail is preferred

· Experience with carriage and warehousing

· Experience in working with external partners

· Previous experience working for a 3PL or managed inhouse operation ideally

Personal Qualities:

· Analytical mindset

· Ambitious

· Approachable

What We Offer

•Competitive salary
•Discretionary bonus scheme
•25 days annual leave (plus bank holidays)
•Modern city centre offices in Manchester and London
•An opportunity to work with global sporting partners
•A chance to build a career with a fast paced, high growth brand
•Employee assistance programme
•Generous staff discount